Simplifying Utilities

OnePoint has been working to simplify the lives of thousands of people across the United States for over 75 years. In that time, we’ve learned that it doesn’t take much to treat someone well. Simply put, we do what we say we’re going to do.

OnePoint answers your calls immediately and our email turnaround is the fastest in the industry, often within 15 minutes or less. It’s as simple as that. Our job is to save you time and money. Better than anyone else, we show our customers that OnePoint cares.

bottom line: we live customer service. With OnePoint, you're not just a number. You're our customer.


Provide real experts on the spot that give you the answers you need when you need them.

Bilingual customer support (Spanish/English)

Emails are responded to promptly

Phones are answered by a live person, Monday-Friday 9AM-6PM EST, Saturday 9AM-1PM EST.

Help customers save money by saving resources.

Educate on methods of conservation

Actively work with local communities on ways to save resources

Encourage e-billing

Offer several convenient payment options, including:


Credit Card


Online Bill-pay

Money Gram ExpressPayment®


Monitor your consumption month-by-month to detect problems (leaks, etc.).

Ongoing conservation efforts

Flag high usage

Offer online access so you can pay your bill and manage your account.

24-hour access


Consumption History

Convenient Payment Methods

Online bill-pay

Account History

Account Ledgers

If you have a question about your bill, please contact our Customer Care Center at (770) 528-5999, or toll-free at 1 (877) 635-5734 to speak to a friendly and knowledgeable representative.


1 (877) 635-5734